We're here to help

Support Center

Find quick answers below, or reach a real person by email or WhatsApp.

Report a Bug

Something not working right? Tell us what happened and we'll fix it fast.

Report an issue

Request a Feature

Have an idea that would make LUNA better? We read every suggestion.

Share an idea

Chat on WhatsApp

Prefer to message directly? Reach the LUNA team on WhatsApp.

Open WhatsApp
Frequently asked

Quick answers

Predictions improve the more cycles you log. If you've recently changed birth control, traveled across time zones, or your cycle is naturally irregular, accuracy may take a few extra cycles to stabilize.

Check Settings → Notifications inside LUNA first, then confirm notifications are allowed for LUNA in your phone's system settings. Battery optimization settings on some Android devices can also delay reminders.

Go to Settings → Partner Mode → Invite, and share the generated link or code with your partner. They'll need to install LUNA and accept the invite to connect.

Yes. Sign in with the same account on any device and your encrypted data syncs automatically through Firebase.

Visit our Delete Account page or go to Settings → Delete Account inside the app.